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Consumer Reports magazine, which recently polled subscribers to its Web site, said this week that the results show customer satisfaction with technical support is down across the PC industry.

"It's significantly down," said Mark Kotkin, assistant director of survey research for Consumer Reports. Consumers are particularly concerned with increased time spent on hold as well as dropped calls to technical support, Kotkin said.

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agazine, which recently polled subscribers to its Web site, said this week that the results show customer satisfaction with technical support is down across the PC industry.

"It's significantly down," said Mark Kotkin, assistant director of survey research for Consumer Reports. Consumers are particularly concerned with increased time spent on hold as well as dropped calls to technical support, Kotkin said.

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